The acceptance of a phone call or email of cancellation is considered "a notification to cancel" and may not result in cancellation.
Every effort will be made to cancel the order before it is shipped, when requested. If the order has not been packed, then a $10.00 minimum cancellation fee will apply. If the order has been packed then a 10%($10.00 minimum) cancellation fee will apply.
If order is already shipped(billed) then shipping and return shipping will be deducted in addition to a 20% ($10.00 minimum) cancellation fee. Due to the high cost of shipping and return shipping, order cancellations after order is shipped, may not be made without the approval of the costs involved.
As shipping and return shipping is often close to as much as the cost to purchase, it may be best to find other alternatives rather than cancellation. We may be able to offer suggestions for the use of the product involved. To help alleviate cancellations, full descriptions, pictures, and prices are provided for accurate ordering. An order view page is provided to review, and a final verify page is provided to review all information and the shipping costs, before order submission.